Emirates Revamps Customer Loyalty Programme

Emirates has revamped its corporate loyalty programme to provide greater value and added features for customers. The new programme, tagged Emirates Business Rewards, has been simplified and made more competitive to allow for easier redemptions and upgrades even on last minute bookings.

This follows from a recent survey on the perception and habits of over 800 business travellers and decision makers of business travel in the UAE.  The key findings reiterated the need for cost effectiveness and flexibility in corporate travel which resonates with the new features of Emirates Business Rewards. According to the survey, the top 3 factors considered for airline selection were fare (30%), flight timings (26%), and value for money (23%).

The research also revealed that respondents most commonly book business travel online directly with the airline (29%). Smaller organizations were even more likely to conduct bookings directly online with more than 50% of their corporate travel booked this way. With less reliance on third party booking agents, Emirates Business Rewards has enhanced user-experience with easy-to-use customer dashboards. These include tools to manage and book services for employees, and monitor the savings accumulated so far on the programme.

 Emirates Revamps Customer Loyalty Programme
Emirates has revamped its corporate loyalty programme, Emirates Business Rewards, to provide greater value and added features for customers

One of the biggest features in the newly improved programme is the ability to use Business Rewards Points to book any commercially available seat at any time giving members cash-like convenience. Emirates is the first and only airline in the region to offer such flexibility as part of its corporate loyalty programme – improving cost-effectiveness for business travel.

Further, Emirates Business Rewards will satisfy customer needs and provide value-added benefits catered to organizations of any size, charities and clubs. In addition to allowing redemptions for any seats, there is also greater flexibility when it comes to earning and redeeming the Business Rewards Points.

Also, enrolment has also been simplified regardless of organization size. The introduction of the ‘Guest Traveller’ function means that organizations can include non-company persons, such as consultants, or clients who travel on behalf of the organization, and still earn Business Rewards Points.

While the programme will continue to provide value and service to key industries such as Manufacturing, Oil and Gas, Trading and IT, the simplified system and unlimited employee enrolment will also allow other industries with a large labour force, such as the construction industry to benefit from the programme.

Emirates provides direct connectivity from Dubai to over 150 destinations across six continents. In all classes, Emirates provides quality products and value for money with luxurious private suites in First Class, flat-bed seats in Business Class and the iconic A380 Onboard Lounge, the largest in-seat screens in the world in Economy class at 13.3 inches and more than 2,500 channels of on-demand entertainment in all cabins. This is complemented by excellent on board service from an international cabin crew who speak over 60 languages.

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By 9jatravel / Administrator, bbp_keymaster

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on Sep 23, 2016

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