Passengers Rate Nigeria's Airports Experience Low - Survey

A research conducted by local travel booking website Travelstart has revealed that passengers are dissatisfied with their experiences at Nigeria's airports.

The research, which was conducted by way of a survey designed to gauge public sentiment around Nigeria's airports, posed questions to more than 500 frequent business and leisure travellers.

The survey suggested that 92 percent of Nigerians feel the airport experience as a whole does not measure up to an acceptable standard.

According to the report, Murtala Muhammed International Airport was a forerunner in negative sentiment with 77 percent of the survey respondents citing Lagos as the airport they travelled through most regularly.

The "survey respondents ranked a lack of facilities (59%), general conduct of officers of the force such as Immigration, Port Health, Customs (57%) and careless handling of luggage (44%) as the top pain points of travelling through our airports."

The report also indicated that 70 percent of survey respondents said they experienced problems with their luggage either being "searched or rummaged through" at a Nigerian airport; most of these incidents occurring at Lagos (LOS), Abuja (ABV), Port Harcourt (PHC) and Kano (KAN) respectively.

But ‎airport luggage searches are mandatory to protect against security threats and 55 per cent of Nigerian travellers interviewed agree that the checks should not be abolished.

The report however indicated that most of the travellers surveyed believed the way the checks are conducted should be reviewed as the vast majority of innocent passengers don't want to feel criminalised by the innocent contents of their baggage.

In addition, they say modernising current methods of scanning luggage would serve to combat this annoyance and improve the quality of service delivery and the "rough handling" which has become commonplace.

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By 9jatravel / Administrator, bbp_keymaster

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on Mar 10, 2016

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