NCAA Tasks Airlines On Customer-Centric Policies

The Nigerian Civil Aviation Authority (NCAA) has urged airlines and other air services providers to become more customer-centric as customer experience remains the top driver of aviation service around the world.

Speaking at an aviation industry forum in Lagos, the director-general of NCAA, Captain Muhtar Usman said, 82 per cent of air passengers cite customer experience as one of their top three drivers, followed by operational efficiency which stood at 69 per cent and derivable revenue 55 per cent in a recent survey conducted by Terrapinn Connect with hundreds of airlines and airports from around the world as respondents.

"In other words, airlines operational efficiency should begin to gravitate towards customer-centric services. If we all agree that passengers are the revenue base of all operations, there is therefore an implicit need to review our services at the airports and on board the aircraft," Usman said at the forum organised by the League of Aviation and Airport Correspondents.

Against this background, he said it was pertinent to note that the future of aviation is now on passenger experience and aviation technology, arguing that enhancing the customer experience is the most important driver for airline operators to embrace next generation "connected" technology, noting that this will in turn provide value for money for passengers.

Forget Small Manhood And Premature Ejaculation. See How I Solved My Problems After Loosing My Girlfriend To Our Dry Cleaner. Click here to see.

About the Author

By 9jatravel / Administrator, bbp_keymaster

Follow 9jatravel
on Oct 28, 2015

No Comments

Leave a Reply


SHARE THIS INFO Life is a journey, we make it smooth

Close this popup

Check out our Packages or Book for the latest package

Do You want to travel by Air?

Visit Us On TwitterVisit Us On FacebookVisit Us On YoutubeCheck Our Feed