The Nigerian Civil Aviation Authority (NCAA) has urged airlines and other air services providers to become more customer-centric as customer experience remains the top driver of aviation service around the world. Speaking at an aviation industry forum in Lagos, the director-general of NCAA, Captain Muhtar Usman said, 82 per cent of air passengers cite customer […]
The Managing Director of Federal Airports Authority of Nigeria, FAAN, Engineer Saleh Dunoma fielded questions from selected Aviation reporters on the relationship between the agency and airline operators and the general state of our country's airports. Below are excerpts. AIRLINES always complain that they could have been operating late into the night in some airports […]
The Nigeria Civil Aviation Authority (NCAA) has said the body does not handle cases of passengers' rights abuses by airlines with levity. General Manager, Consumers' Affairs Directorate of the NCAA, Mrs. Ify Megwa, however, lamented that some air transport passengers fail to report cases of maltreatment by airlines and merely go home to lick their […]
The Nigerian Civil Aviation Authority has unveiled the Nigeria’s State Safety Policy Statement. This policy statement was signed by the Director-General, NCAA, Capt. Muhtar Usman. The regulatory agency said this was done in compliance with the requirements of the International Civil Aviation Organisation’s Annex 19 on Safety Management, which was adopted by the ICAO Council […]
The Consumer Protection Department (CPD) is a division of the Nigerian Civil Aviation Authority (NCAA). It was launched in March 2001, to ensure that all aviation consumers obtain the best services in air transportation. Its main mission is to serve as the eagle eye of the industry by being responsible for informing, educating and protecting […]
The Nigerian Civil Aviation Authority has grounded two foreign registered aircraft with immediate effect for allegedly flying illegally into and within the country’s airspace. The aviation industry regulator said the United Kingdom and Mexico-registered planes had flown into Nigeria without approval from the relevant authorities. A statement by the Acting General Manager, Public Affairs, NCAA, […]
The Nigerian Civil Aviation Authority, NCAA, on Sunday, September 13, said it would soon kick off registration of all the aviation fuel marketers, follow recent allegation that some marketers sell household kerosene as Jet A1, The NCAA’s Director-General, Muhtar Usman, revealed that the regulatory authority has finished arrangement for the registration exercise. It would be recalled that […]
The Consumer Protection Directorate of the Nigerian Civil Aviation Authority (NCAA) resolved over 3,000 complaints from passengers between January and July this year. The complaints included delayed and cancelled flights, missing luggage and over booking, among others. The General Manager, Consumer Protection Directorate, Mrs. Ify Megwa, told our correspondent that the number also included complaints […]
The Nigerian Civil Aviation Authority, NCAA, has disclosed that there are 146 corporate jets in the country of which only 46 were registered in Nigeria while 100 has foreign registration. Director General of NCAA, Captain Muhktar Usman revealed this when he addressed public relations officers of airlines, aviation agencies and other organizations in the industry […]
The Nigerian Civil Aviation Authority (NCAA), has given a 14-day ultimatum to airlines who failed to remit their ticket sales charge (TSC) and cargo sales charges (CSC). In a statement signed by its spokesman, Mr Fan Ndubuoke, the authority read the riot act to the affected airlines which had demonstrated apathy in remitting the 5 […]
